Contact Us
We're here to help! Get in touch with our team for support, questions, or feedback about AI Therapy Assistant.
Email Support
artjomchukov@gmail.com
For all inquiries, technical support, and general questions
Response Times
We typically respond within 24-48 hours during business days
What to Include in Your Message
To help us assist you more effectively, please include:
- Subject Line: Brief description of your inquiry
- Account Information: Your registered email address
- Detailed Description: What you need help with or what issue you're experiencing
- Screenshots: If relevant, include screenshots of any issues
- Browser/Device Info: For technical issues, include your browser version and device type
Types of Inquiries
- Technical Support: Login issues, features not working, browser compatibility
- Account Questions: Billing, subscription changes, account settings
- Feature Requests: Suggestions for new features or improvements
- Professional Compliance: Questions about data security and professional standards
- Data Export/Import: Help with moving data to/from other systems
- Training & Onboarding: Getting started with the platform
Before You Contact Us
Please check our Help Center first - you might find your answer immediately:
- Browse our FAQ section
- Check the troubleshooting guides
- Review our getting started documentation
Professional Services
For specialized assistance:
- Custom Training: Personalized onboarding for your practice
- Data Migration: Professional assistance moving from other systems
- Compliance Consultation: Ensuring your setup meets professional requirements
- Integration Support: Connecting with other tools and systems
Feedback & Suggestions
We value your input! Share your thoughts on:
- Features you'd like to see added
- Improvements to existing functionality
- User experience feedback
- Integration requests
Community
Connect with other therapy professionals using AI Therapy Assistant
Share best practices, tips, and get peer support
Business Hours
Our support team operates during standard business hours:
- Monday - Friday: 9:00 AM - 6:00 PM (EST)
- Weekends: Limited support for urgent issues
- Holidays: Emergency support only
Emergency Support
For critical issues affecting your practice:
- Use subject line: "URGENT - [Brief Description]"
- Include your phone number for immediate callback
- Explain the impact on your practice
Note: We prioritize support requests based on severity and impact on professional practice.